Privacy Policy

Bespoke Offshore Training ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use this website or contact us, why we collect it, how we use it, and the rights you have over it. This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bespoke Offshore Training is a UK-based training brokerage connecting clients with accredited GWO, IRATA, OPITO and STCW partner training centres worldwide.

Data Controller: Bespoke Offshore Training
Contact email: [email protected]

2. What Personal Data We Collect

When you submit an enquiry through our contact form, or email us directly, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your company or organisation name (if provided)
• Details of the course, location, or service you are enquiring about
• Any other information you choose to include in your message

We do not knowingly collect sensitive personal data (such as health information, unless voluntarily disclosed as part of a training or medical prerequisite query) through this website.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and provide information about relevant training courses
• Connect you with the appropriate accredited partner training centre
• Maintain records of correspondence for customer service and compliance purposes
• Improve our website and services

Lawful basis: We process your data on the basis of legitimate interest (responding to your enquiry) and, where a booking or contract follows, on the basis of contractual necessity.

4. Sharing Your Data

Where your enquiry relates to a specific course or location, we may share relevant details with the accredited partner training centre delivering that course, so they can respond to your request or arrange your booking. We do not sell your personal data to third parties.

We may also share data with service providers who support our operations (e.g. website hosting, email services), who are required to handle your data securely and only for the purposes we specify.

5. How Long We Keep Your Data

We retain enquiry and correspondence data for as long as necessary to respond to your request and maintain reasonable business records, and in any case no longer than 24 months from the date of your last contact with us, unless a longer period is required by law, by an accrediting body's record-keeping requirements, or by an ongoing business relationship. After this period, your data is securely deleted or anonymised.

6. Cookies

This website may use cookies and similar technologies to help it function correctly and to understand how visitors use our site.

• Essential cookies: required for the website to operate correctly (e.g. remembering form inputs, maintaining site security). These cannot be switched off.
• Analytics cookies: help us understand how visitors interact with the site (e.g. which pages are viewed most), so we can improve it. These are only used with your consent, where required.

You can control or delete cookies at any time through your browser settings. Disabling cookies may affect how parts of this website function. This website does not use cookies to serve third-party advertising.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected].